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Returns

Exchanges & Returns for Online Purchases
We are happy to accept Online Returns & Exchanges received within 30 calendar days (14 calendar days for sale items). Returns accepted from UK customers only in Brand New, Unused, Unmarked condition complete with original packaging intact. Due to Health & Safety Guidelines once your item has been in contact with a horse it cannot be returned. Please use a clean tea towel or similar between the horse & the item if an item is to be tried on. If your item is recevied back in an unsatisfactory condition or has been in contact with a horse we reserve the right to send it back to you at your cost or charge a restoking fee. If an item has been specially made for you or ordered in for you it cannot be returned unless faulty. Return postage costs & the safe return of items are the sole responsibility of the buyer. We ask that items are returned using a trackable recorded service requiring a signature plus the correct amount of insurance covering the item. We cannot be held responsible for items being returned if they are damaged in transit on the way back to us or if we do not receive your item. If your item was offered with free shipping the actual cost of shipping the item to you could be deducted from any refund. For exchanges there will be an additional postage payment levied for the shipping of your new exchanged item as your initial was offered with free shipping included in the original price as this would have been used up in sending the original item to you.

For items which are being returned from outside of the UK all import/customs duties & taxes must be settled on sending. Items requiring a fee for us to receive them will be refused. Refunds will be made less our actual shipping cost incurred for sending your parcel abroad. For exchanges there will be an additional postage payment levied for the shipping of your new exchanged item.

Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD's, CD's, Videos, Underwear, Riding Helmets, New Saddles and Computer Software. Personalised and Special order items cannot be cancelled once the order has been processed.

If you wish to return an item please contact us at info@corkfarmequestrian.co.uk. Please include your contact information & the reason for your return in the parcel.

Returns Department
Cork Farm Equestrian
The Lodge
Biggin Farm
Faversham Road
Challock
Kent TN25 4BG

Exchanges & Returns for Saddles Fitted Onsite by our Saddler
We are happy to accept Returns & Exchanges within 14 calendar days for second hand saddles only. New Saddles are non refundable unless faulty once our saddler has left your premises. Second hand saddles must be returned fully cleaned & in the same condition in which they were recevied. If your saddle is received back in an unsatisfactory condition we reserve the right to make a charge for depreciation or to refuse your return.

If you wish to return or exchange a used saddle please contact emily@corkfarmequestrian.co.uk.

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