We are happy to accept Returns & Exchanges received within 30 calendar days from the date you received your item. Returns accepted from UK customers only in Brand New, Unused, Unmarked condition complete with original packaging. If your item is recevied back in an unsatisfactory condition we reserve the right to send it back to you at your cost or charge a restoking fee. If an item has been specially made for you or ordered in for you it cannot be returned unless faulty. Return postage costs & the safe return of items are the sole responsibility of the buyer. We ask that items are returned using a trackable recorded service requiring a signature plus the correct amount of insurance covering the item. We cannot be held responsible for items being returned if they are damaged in transit on the way back to us or if we do not receive your item. If your item was offered with free shipping the actual cost of shipping the item to you could be deducted from any refund. For exchanges there will be an additional postage payment levied for the shipping of your new exchanged item even if your initial was offered with free shipping included in the price.
Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD's, CD's, Videos, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.
If you wish to return an item please contact us at email@example.com. Please include your contact information & the reason for your return in the parcel.
Cork Farm Equestrian
Kent TN25 4BG